Scalabrini Village launched Live Easy with a clear mission: to challenge the status quo of the home care industry
Live Easy provides compassionate, personalised in-home care services from Manly to Mona Vale and empowers local seniors to enjoy their daily lives without the burden of life’s hassles.
Its Director of Customer Experience, Communications and Marketing, Adam Woods, says Live Easy is dedicated to putting the customer first, with affordable top-quality care.
“Traditional home care providers often have impersonal and inflexible relationships with their customers, and this lack of personalisation can be disheartening for those in need of care,” he says.
“It saddens me to see how impersonal it can sometimes be. At Live Easy, we change that perception by truly putting the customer first. Not just talking about it, but doing it.”
Putting the Customer First
Understanding and applying for home care packages can be a daunting and confusing process, and the Live
Easy team is happy to help navigate people around the system and assist in understanding what they are entitled to.
“We aim to simplify the experience for our customers, making it more accessible and user-friendly,” adds Adam.
“By putting the customer first, Live Easy aims to transform the home care experience and ensure each individual receives the care and support they deserve.”
The Role of Live Easy Buddies
This philosophy led to the creation of Live Easy Buddies, which serves as a single point of contact for customers to
ensure they can build a relationship with their caregivers.
“We are dedicated to making home care simple, accessible, and truly customer-centric”
Adam says “the personal touch is what sets us apart from traditional home care providers, and customers will feel secure that their best interests are at the heart of everything we do”
Costs and tangible benefits Another of Live Easy’s primary goals is to ensure customers receive a certain level of care or tangible benefit from the first dollar spent, reflected in its pricing and service structure.
Subscriptions start at $68 per week and can be charged to any home care package, and includes face time with
one of its ‘Buddies’.
“This service is unparalleled in the industry and ensures that customers see immediate value in their investment,” explains Adam.
“Our commitment to challenging the status quo, building meaningful relationships, offering comprehensive services, and supporting our community sets us apart in the industry.”
Live Easy is committed to working with local service providers, which keeps money in the local economy and fosters a strong sense of community.
Adam Woods
Director of Customer Experience
Call Live Easy today on 8729 2865
buddies@liveeasy.com.au
www.liveeasy.com.au