Having adopted a new Customer Experience Strategy in April this year, Willoughby City Council now want to know how they can improve their customer experience.
Council has engaged Fifth Quadrant, a customer service research company, to help them better understand what their customers expect of them and what areas they should be focussing on.
If you have used the Council’s services over the last six months, they are requesting that you complete a three-minute survey online.
Fifth Quadrant will be reviewing the results of the survey and then invite responders to take part in more detailed research from mid-August.
This will include an online discussion forum and one-on-one interviews where customers will be able to share their feedback and thoughts on the various ways they interact with the council, issue arising, whether their expectations were met and suggested changes to improve the experience.
The survey is available on the Willoughby Council Website and will close on 21 August.